Frequently Asked Questions
What is a fragrance decant?
A decant is a small portion of a fragrance drawn directly from an authentic full-size bottle and transferred into a clean, pressurized glass spray bottle. It lets you experience a real perfume — not a sample vial or imitation — at a fraction of the cost of buying the full bottle.
Are your fragrances authentic?
Absolutely. Every decant is pulled from an authentic, purchased bottle in our own collection. We do not sell imitations, knock-offs, or inspired-by versions. What you receive is the real thing.
What sizes do you offer?
We offer a range of sizes so you can choose how deeply you want to explore a scent. All decants come in pressurized glass spray bottles, ready to use right out of the box.
How are decants packaged?
Your decant arrives in a secure, padded package to prevent leaks or breakage during transit. Each bottle is sealed and labeled with the fragrance name and house.
How long does shipping take?
Standard and express orders are processed within 1–3 business days (Monday through Friday, excluding holidays). After shipment, estimated transit time is 5–7 business days for standard shipping and 2–3 business days for express shipping. Processing time is additional to transit time. See our Shipping page for full details.
Is shipping free?
Standard shipping is $10 for orders under $99 and free on orders of $99 or more. Express shipping is a flat $20 on all orders.
Do you ship internationally?
We currently ship within the United States only. International shipping is something we are exploring for the future.
Can I return or exchange my order?
Due to the nature of fragrance decants, all sales are final and we do not accept returns or exchanges. If your order arrives damaged or you receive an incorrect item, please use our contact form or email support@sigscentz.com within 7 days of delivery with your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right. See our Returns Policy for details.
How do I know which fragrance is right for me?
Browse by fragrance family, house, or occasion. If you need a personal recommendation, reach out via our Contact page — we love helping people find their perfect scent.
Do you carry niche and designer fragrances?
Yes — our collection spans over 180 fragrances across designer houses and niche perfumers. From crowd-pleasing classics to rare niche gems, there is something for every nose.
My question isn't answered here — how do I reach you?
Head over to our Contact page and send us a message. We will get back to you as quickly as possible.