Refund policy

Returns and Exchanges

Due to the nature of fragrance decants, all sales are final and we do not accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please use our contact form or email support@sigscentz.com within 7 days of delivery with your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right.

Lost Packages

If your package appears to be lost in transit, please use our contact form or email support@sigscentz.com within 7 days of the expected delivery date and include your order number. We’ll help investigate with the carrier and work with you to resolve the issue. Assistance is available whether or not you purchased shipping insurance.

Cancellations

Orders may be cancelled for a full refund only if they have not yet been shipped. Once an order has shipped, it cannot be cancelled.

How to Contact Us

Please use our contact form. You can also email support@sigscentz.com. Please allow 1–3 business days for a response.