Refund policy

At SigScentz, your satisfaction matters. Because our products are fragrance decants — small quantities hand-transferred from sealed bottles — we are unable to accept returns on opened or used items for hygiene and safety reasons. Please read this policy carefully before placing your order.

All Sales Are Final

Due to the nature of fragrance decants, all sales are final. We do not accept returns or exchanges on decants that have been received and opened.

Damaged or Incorrect Orders

If your order arrives damaged in transit or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and a photo of the item and packaging. We will make it right with a replacement or store credit at our discretion.

Lost Packages

SigScentz is not responsible for packages lost or delayed by the carrier once they have been marked as shipped. If you added shipping insurance at checkout, please contact us and we will assist you in resolving the issue. Without insurance, we recommend filing a claim directly with the carrier.

Cancellations

Orders may be cancelled for a full refund only if they have not yet been shipped. Once an order has shipped, it cannot be cancelled.

How to Contact Us

If you have an issue with your order, reach out via Reddit at u/mmartinez_88 or by email at support@sigscentz.com. Please allow 1–3 business days for a response.